Source note · Customizing the Finesse desktop layout in UCCX
In Unified CCX a team is a group of agents who report to the same supervisor, with one primary supervisor and optional secondary supervisors, and teams are created in Unified CCX Administration under Subsystems > RmCm > Teams.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- RmCm teams
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Unified CCX 15.0
- Checked
- 2026-09-30
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Provision of Unified CCX — Cisco Systems · tier 2 current vendor documentation · Teams Configuration; Create a Team
Cite this note
APA
WarmTransfer. (2026, September 30). Customizing the Finesse desktop layout in UCCX: source note uccx-finesse-desktop-setup-teams-menu. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-finesse-desktop-setup-teams-menu
BibTeX
@misc{warmtransfer-claim-uccx-finesse-desktop-setup-teams-menu,
title = {Customizing the Finesse desktop layout in UCCX: source note uccx-finesse-desktop-setup-teams-menu},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-finesse-desktop-setup-teams-menu},
note = {Source note uccx-finesse-desktop-setup-teams-menu, checked 2026-09-30}
}