Source note · Customizing the Finesse desktop layout in UCCX
The Contact Service Queue field Automatic Wrapup determines whether agents handling calls routed through that CSQ automatically enter the Wrapup state when a call ends; it is Disabled by default.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- Contact Service Queue
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Unified CCX 15.0
- Checked
- 2026-09-30
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Provision of Unified CCX — Cisco Systems · tier 2 current vendor documentation · Contact Service Queue configuration (field: Automatic Wrapup)
Cite this note
APA
WarmTransfer. (2026, September 30). Customizing the Finesse desktop layout in UCCX: source note uccx-finesse-desktop-setup-csq-auto-wrapup. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-finesse-desktop-setup-csq-auto-wrapup
BibTeX
@misc{warmtransfer-claim-uccx-finesse-desktop-setup-csq-auto-wrapup,
title = {Customizing the Finesse desktop layout in UCCX: source note uccx-finesse-desktop-setup-csq-auto-wrapup},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-finesse-desktop-setup-csq-auto-wrapup},
note = {Source note uccx-finesse-desktop-setup-csq-auto-wrapup, checked 2026-09-30}
}