For supervisors and SSO-enabled agents, the Unified CCE username is the user's Active Directory or SSO account username.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- Agent configuration
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Enterprise Features Guide, Release 15.0(1) - Cisco Identity Service for Single Sign-On — Cisco Systems · tier 2 current vendor documentation · Single Sign-On > Enable users for SSO (username)
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up single sign-on for UCCE and Finesse with Cisco Identity Service: source note ucce-sso-setup-sso-username-is-ad. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-sso-setup-sso-username-is-ad
BibTeX
@misc{warmtransfer-claim-ucce-sso-setup-sso-username-is-ad,
title = {Setting up single sign-on for UCCE and Finesse with Cisco Identity Service: source note ucce-sso-setup-sso-username-is-ad},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-sso-setup-sso-username-is-ad},
note = {Source note ucce-sso-setup-sso-username-is-ad, checked 2026-10-02}
}