Moving the IdS SAML certificate from SHA-1 to SHA-256 means regenerating it, re-downloading IdS metadata and updating the AD FS relying party trust, and SSO stops working until the final step completes.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- Cisco Identity Service keys and certificates
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Enterprise Features Guide, Release 15.0(1) - Cisco Identity Service for Single Sign-On — Cisco Systems · tier 2 current vendor documentation · Single Sign-On > SHA-256 configuration for SAML certificates
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up single sign-on for UCCE and Finesse with Cisco Identity Service: source note ucce-sso-setup-sha256-migration-outage. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-sso-setup-sha256-migration-outage
BibTeX
@misc{warmtransfer-claim-ucce-sso-setup-sha256-migration-outage,
title = {Setting up single sign-on for UCCE and Finesse with Cisco Identity Service: source note ucce-sso-setup-sha256-migration-outage},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-sso-setup-sha256-migration-outage},
note = {Source note ucce-sso-setup-sha256-migration-outage, checked 2026-10-02}
}