Hybrid mode enables agents and supervisors for single sign-on selectively, so a deployment can phase agents from non-SSO to SSO.
Checked 2026-10-02
Hybrid mode allows you to phase in the migration of agents from a non-SSO deployment to an SSO deployment.
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- Single sign-on modes
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Enterprise Features Guide, Release 15.0(1) - Cisco Identity Service for Single Sign-On — Cisco Systems · tier 2 current vendor documentation · Single Sign-On > Single Sign-On Modes
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up single sign-on for UCCE and Finesse with Cisco Identity Service: source note ucce-sso-setup-hybrid-mode-selective. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-sso-setup-hybrid-mode-selective
BibTeX
@misc{warmtransfer-claim-ucce-sso-setup-hybrid-mode-selective,
title = {Setting up single sign-on for UCCE and Finesse with Cisco Identity Service: source note ucce-sso-setup-hybrid-mode-selective},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-sso-setup-hybrid-mode-selective},
note = {Source note ucce-sso-setup-hybrid-mode-selective, checked 2026-10-02}
}