Cisco's example scripts show contacts categorized by media routing domain and then queued to precision queues specific to that domain.
Checked 2026-10-01
contacts can be categorized by Media Routing Domain, then queued to precision queues specific to that Media Routing Domain
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- routing scripts
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-01
Sources
- Scripting and Media Routing Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Example Scripts — Cisco Systems · tier 2 current vendor documentation · Example Scripts, categorization by Media Routing Domain
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up precision queues in Unified Contact Center Enterprise: source note ucce-precision-routing-setup-script-mrd-example. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-precision-routing-setup-script-mrd-example
BibTeX
@misc{warmtransfer-claim-ucce-precision-routing-setup-script-mrd-example,
title = {Setting up precision queues in Unified Contact Center Enterprise: source note ucce-precision-routing-setup-script-mrd-example},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-precision-routing-setup-script-mrd-example},
note = {Source note ucce-precision-routing-setup-script-mrd-example, checked 2026-10-01}
}