Source note · Troubleshooting UCCE calls that do not route to agents
Cisco describes UCCE call routing as: routing client requests a route; the request is categorised as a call type; the scheduled script runs; a label is returned; the routing client interprets the label; the call is dispatched; the peripheral selects the specific target.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Router
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.6(2) to 15.0(1)
- Checked
- 2026-10-02
Sources
- Configuration Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Routing a Call — Cisco Systems · tier 2 current vendor documentation · Routing a Call - routing steps list (steps 1-7)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-route-seven-steps. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-route-seven-steps
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-route-seven-steps,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-route-seven-steps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-route-seven-steps},
note = {Source note ucce-calls-not-routing-troubleshooting-route-seven-steps, checked 2026-10-02}
}