Source note · Troubleshooting UCCE calls that do not route to agents
A busy label makes the routing client play a busy signal and a ring label makes it play an unanswered ring; normal labels deliver to an announcement, scheduled target or peripheral target, and a DNIS override label sends a modified DNIS.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Labels
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.6(2) to 15.0(1)
- Checked
- 2026-10-02
Sources
- Configuration Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Routing a Call — Cisco Systems · tier 2 current vendor documentation · Routing a Call - label types list
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-label-busy-ring. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-label-busy-ring
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-label-busy-ring,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-label-busy-ring},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-label-busy-ring},
note = {Source note ucce-calls-not-routing-troubleshooting-label-busy-ring, checked 2026-10-02}
}