Source note · Troubleshooting UCCE calls that do not route to agents
A call that reaches the dialed number's default label indicates an earlier failure (no call type, no scheduled script, or a script that found no destination), so the RouterErrorCode on the Route_Call_Detail row is a better diagnostic than the destination the call landed on.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Router default label
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Configuration Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Routing a Call — Cisco Systems · tier 2 current vendor documentation · Routing a Call - default label paragraph; combined with Database Schema Handbook 15.0(1) Router Error Codes 63-66
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-inf-dflt-masks-error. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-inf-dflt-masks-error
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-inf-dflt-masks-error,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-inf-dflt-masks-error},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-inf-dflt-masks-error},
note = {Source note ucce-calls-not-routing-troubleshooting-inf-dflt-masks-error, checked 2026-10-02}
}