Source note · Troubleshooting UCCE calls that do not route to agents
When the routing script currently scheduled for the call type fails to find a destination, Unified CCE uses the default label defined for the dialed number.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Router default label
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.6(2) to 15.0(1)
- Checked
- 2026-10-02
Sources
- Configuration Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Routing a Call — Cisco Systems · tier 2 current vendor documentation · Routing a Call - default label paragraph
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-dl-on-script-failure. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-dl-on-script-failure
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-dl-on-script-failure,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-dl-on-script-failure},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-dl-on-script-failure},
note = {Source note ucce-calls-not-routing-troubleshooting-dl-on-script-failure, checked 2026-10-02}
}