Source note · UCaaS platforms compared
Microsoft defines three integration models for contact center providers with Teams: Connect (certified SBCs and Direct Routing), Extend (Teams client platform, Graph and Cloud Communications APIs) and Unify (Azure Communication Services).
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Teams Phone
- Subsystem
- contact center pairing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Teams Contact Center - Microsoft Teams — Microsoft · tier 2 current vendor documentation · section 'Integration models for solution providers' and its three tabs
Cite this note
APA
WarmTransfer. (2026, September 30). UCaaS platforms compared: source note ucaas-platform-comparison-teams-cc-three-models. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucaas-platform-comparison-teams-cc-three-models
BibTeX
@misc{warmtransfer-claim-ucaas-platform-comparison-teams-cc-three-models,
title = {UCaaS platforms compared: source note ucaas-platform-comparison-teams-cc-three-models},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucaas-platform-comparison-teams-cc-three-models},
note = {Source note ucaas-platform-comparison-teams-cc-three-models, checked 2026-09-30}
}