Source note · UCaaS platforms compared
In the Teams Connect model the contact center agent does not need a Teams Phone system license, but a Teams user receiving an agent transfer needs a phone system license and a phone number.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Teams Phone
- Subsystem
- contact center pairing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Teams Contact Center - Microsoft Teams — Microsoft · tier 2 current vendor documentation · tab 'Connect integration model', Note at end
Cite this note
APA
WarmTransfer. (2026, September 30). UCaaS platforms compared: source note ucaas-platform-comparison-teams-cc-connect-licensing. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucaas-platform-comparison-teams-cc-connect-licensing
BibTeX
@misc{warmtransfer-claim-ucaas-platform-comparison-teams-cc-connect-licensing,
title = {UCaaS platforms compared: source note ucaas-platform-comparison-teams-cc-connect-licensing},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucaas-platform-comparison-teams-cc-connect-licensing},
note = {Source note ucaas-platform-comparison-teams-cc-connect-licensing, checked 2026-09-30}
}