Source note · UCaaS and CCaaS procurement and RFP evaluation
A 99.99% monthly uptime commitment allows roughly 4.3 minutes of unavailability in a 30-day month before the first credit tier applies.
inferred · Checked 2026-09-24
- Vendor
- multi-vendor
- Product
- UCaaS
- Subsystem
- service level agreement
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Status
- inferred
- Checked
- 2026-09-24
Sources
- Amazon Connect Customer Service Level Agreement — Amazon Web Services · tier 2 current vendor documentation · Service Commitment section (arithmetic: 0.01% of 43,200 minutes)
Cite this note
APA
WarmTransfer. (2026, September 24). UCaaS and CCaaS procurement and RFP evaluation: source note ucaas-ccaas-procurement-sla-9999-minutes. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucaas-ccaas-procurement-sla-9999-minutes
BibTeX
@misc{warmtransfer-claim-ucaas-ccaas-procurement-sla-9999-minutes,
title = {UCaaS and CCaaS procurement and RFP evaluation: source note ucaas-ccaas-procurement-sla-9999-minutes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucaas-ccaas-procurement-sla-9999-minutes},
note = {Source note ucaas-ccaas-procurement-sla-9999-minutes, checked 2026-09-24}
}