Source note · UCaaS and CCaaS procurement and RFP evaluation
The Amazon Connect SLA excludes from credit downtime caused by factors outside AWS control, customer configuration or equipment, failure to follow AWS documentation, and AWS suspension of the customer's right to use the service.
Checked 2026-09-24
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- service level agreement
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- SLA last updated 2026-04-28
- Checked
- 2026-09-24
Sources
- Amazon Connect Customer Service Level Agreement — Amazon Web Services · tier 2 current vendor documentation · Amazon Connect Customer SLA Exclusions and Requirements section
Cite this note
APA
WarmTransfer. (2026, September 24). UCaaS and CCaaS procurement and RFP evaluation: source note ucaas-ccaas-procurement-aws-sla-exclusions. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucaas-ccaas-procurement-aws-sla-exclusions
BibTeX
@misc{warmtransfer-claim-ucaas-ccaas-procurement-aws-sla-exclusions,
title = {UCaaS and CCaaS procurement and RFP evaluation: source note ucaas-ccaas-procurement-aws-sla-exclusions},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucaas-ccaas-procurement-aws-sla-exclusions},
note = {Source note ucaas-ccaas-procurement-aws-sla-exclusions, checked 2026-09-24}
}