Source note · UCaaS and CCaaS procurement and RFP evaluation
The Amazon Connect Customer SLA lists as a requirement that the customer maintain an AWS Enterprise Support plan, including completion of a Well-Architected Review with an AWS Solutions Architect.
Checked 2026-09-24
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- service level agreement
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- SLA last updated 2026-04-28
- Checked
- 2026-09-24
Sources
- Amazon Connect Customer Service Level Agreement — Amazon Web Services · tier 2 current vendor documentation · Amazon Connect Customer SLA Exclusions and Requirements section
Cite this note
APA
WarmTransfer. (2026, September 24). UCaaS and CCaaS procurement and RFP evaluation: source note ucaas-ccaas-procurement-aws-sla-enterprise-support. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucaas-ccaas-procurement-aws-sla-enterprise-support
BibTeX
@misc{warmtransfer-claim-ucaas-ccaas-procurement-aws-sla-enterprise-support,
title = {UCaaS and CCaaS procurement and RFP evaluation: source note ucaas-ccaas-procurement-aws-sla-enterprise-support},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucaas-ccaas-procurement-aws-sla-enterprise-support},
note = {Source note ucaas-ccaas-procurement-aws-sla-enterprise-support, checked 2026-09-24}
}