Source note · UCaaS and CCaaS procurement and RFP evaluation
Under the Amazon Connect Customer SLA a Monthly Uptime Percentage below 99.0% but at least 95.0% earns a 15% service credit.
Checked 2026-09-24
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- service level agreement
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- SLA last updated 2026-04-28
- Checked
- 2026-09-24
Sources
- Amazon Connect Customer Service Level Agreement — Amazon Web Services · tier 2 current vendor documentation · Service Credits table, second row
Cite this note
APA
WarmTransfer. (2026, September 24). UCaaS and CCaaS procurement and RFP evaluation: source note ucaas-ccaas-procurement-aws-sla-credit-15. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucaas-ccaas-procurement-aws-sla-credit-15
BibTeX
@misc{warmtransfer-claim-ucaas-ccaas-procurement-aws-sla-credit-15,
title = {UCaaS and CCaaS procurement and RFP evaluation: source note ucaas-ccaas-procurement-aws-sla-credit-15},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucaas-ccaas-procurement-aws-sla-credit-15},
note = {Source note ucaas-ccaas-procurement-aws-sla-credit-15, checked 2026-09-24}
}