Source note · Twilio Flex architecture and TaskRouter
Long-term contact-center reporting on TaskRouter cannot rely on the TaskRouter API alone, because closed Tasks are deleted within minutes and Events are kept 30 days; history must be captured through event callbacks or a reporting product.
inferred · Checked 2026-09-24
- Vendor
- Twilio
- Product
- TaskRouter
- Subsystem
- events
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Status
- inferred
- Checked
- 2026-09-24
Sources
- Event Resource — Twilio Inc. · tier 2 current vendor documentation · Event resource data retention; combined with Task resource data retention note
Cite this note
APA
WarmTransfer. (2026, September 24). Twilio Flex architecture and TaskRouter: source note twilio-flex-architecture-reporting-needs-export. WarmTransfer. https://warmtransfer.net/knowledge/claims/twilio-flex-architecture-reporting-needs-export
BibTeX
@misc{warmtransfer-claim-twilio-flex-architecture-reporting-needs-export,
title = {Twilio Flex architecture and TaskRouter: source note twilio-flex-architecture-reporting-needs-export},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/twilio-flex-architecture-reporting-needs-export},
note = {Source note twilio-flex-architecture-reporting-needs-export, checked 2026-09-24}
}