Source note · Twilio Flex architecture and TaskRouter
In Flex Conversations the Interactions API handles agent routing and adds or removes agents from a conversation, building on Twilio Conversations, Messaging Services and Studio.
Checked 2026-09-24
- Vendor
- Twilio
- Product
- Flex Conversations
- Subsystem
- interactions
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Flex Conversations — Twilio Inc. · tier 2 current vendor documentation · Interactions API; underlying Twilio products
Cite this note
APA
WarmTransfer. (2026, September 24). Twilio Flex architecture and TaskRouter: source note twilio-flex-architecture-interactions-api. WarmTransfer. https://warmtransfer.net/knowledge/claims/twilio-flex-architecture-interactions-api
BibTeX
@misc{warmtransfer-claim-twilio-flex-architecture-interactions-api,
title = {Twilio Flex architecture and TaskRouter: source note twilio-flex-architecture-interactions-api},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/twilio-flex-architecture-interactions-api},
note = {Source note twilio-flex-architecture-interactions-api, checked 2026-09-24}
}