Source note · Microsoft Teams with Genesys Cloud CX
The Genesys article on configuring a trunk for Teams lists participation in the Dynamic Cloud Voice Platform Limited Access release, plus the Telephony > Plugin > All and Telephony > Trunk > Publish External TXT Record by Trunk permissions, as prerequisites.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX BYOC Cloud
- Subsystem
- Teams trunk
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure a trunk for Microsoft Teams integration — Genesys · tier 2 current vendor documentation · Prerequisites
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-trunk-prereqs. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-trunk-prereqs
BibTeX
@misc{warmtransfer-claim-teams-with-genesys-cloud-trunk-prereqs,
title = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-trunk-prereqs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-trunk-prereqs},
note = {Source note teams-with-genesys-cloud-trunk-prereqs, checked 2026-09-25}
}