Source note · Microsoft Teams with Genesys Cloud CX
On the Teams trunk's Identity settings, Address Omit + Prefix is set to Disabled for both the Calling and Called parameters.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX BYOC Cloud
- Subsystem
- Teams trunk
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure a trunk for Microsoft Teams integration — Genesys · tier 2 current vendor documentation · Genesys Cloud trunk configuration, Identity step
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-trunk-identity-omit. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-trunk-identity-omit
BibTeX
@misc{warmtransfer-claim-teams-with-genesys-cloud-trunk-identity-omit,
title = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-trunk-identity-omit},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-trunk-identity-omit},
note = {Source note teams-with-genesys-cloud-trunk-identity-omit, checked 2026-09-25}
}