Source note · Microsoft Teams with Genesys Cloud CX

The FQDN shown in the trunk's Inbound Request-URI reference panel is added as a domain in the Microsoft 365 admin center, and the TXT verification value is published from the trunk's Integrations > Microsoft Domain Verification > Publish TXT Record.

Checked 2026-09-25

Vendor: Genesys
Product: Genesys Cloud CX BYOC Cloud
Subsystem: Teams trunk
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-25
Checked: 2026-09-25

Sources

Configure a trunk for Microsoft Teams integration — Genesys · tier 2 current vendor documentation · Microsoft 365 admin center; Genesys Cloud trunk configuration (TXT record)

Cite this note

APA

WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-trunk-fqdn-txt. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-trunk-fqdn-txt

BibTeX

@misc{warmtransfer-claim-teams-with-genesys-cloud-trunk-fqdn-txt,
  title  = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-trunk-fqdn-txt},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-trunk-fqdn-txt},
  note   = {Source note teams-with-genesys-cloud-trunk-fqdn-txt, checked 2026-09-25}
}

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