Source note · Microsoft Teams with Genesys Cloud CX
Genesys says the Teams trunk setup is completed by configuring dial plans and routing in Genesys Cloud and voice routes in Microsoft Teams.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX BYOC Cloud
- Subsystem
- Teams trunk
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure a trunk for Microsoft Teams integration — Genesys · tier 2 current vendor documentation · Final configuration
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-trunk-finish-routing. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-trunk-finish-routing
BibTeX
@misc{warmtransfer-claim-teams-with-genesys-cloud-trunk-finish-routing,
title = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-trunk-finish-routing},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-trunk-finish-routing},
note = {Source note teams-with-genesys-cloud-trunk-finish-routing, checked 2026-09-25}
}