Source note · Microsoft Teams with Genesys Cloud CX
Under the Connect model the contact center agent does not need a Teams Phone System licence, but the Teams user who receives an agent's transfer needs a Phone System licence and a phone number.
Checked 2026-09-25
The Teams user does need a phone system license and a phone number to agent's call transfer.
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Teams Contact Center - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Connect integration model tab, Note
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-teams-user-license-transfer. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-teams-user-license-transfer
BibTeX
@misc{warmtransfer-claim-teams-with-genesys-cloud-teams-user-license-transfer,
title = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-teams-user-license-transfer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-teams-user-license-transfer},
note = {Source note teams-with-genesys-cloud-teams-user-license-transfer, checked 2026-09-25}
}