Source note · Microsoft Teams with Genesys Cloud CX
Without a private BYOC or Direct Routing interconnect, a Genesys-to-Teams transfer is an ordinary PSTN call to the Teams user's public number, so it only works for Teams users who have a Teams Phone licence and PSTN connectivity.
inferred · Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- PSTN connectivity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Status
- inferred
- Checked
- 2026-09-25
Sources
- PSTN connectivity options — Microsoft (Microsoft Learn) · tier 2 current vendor documentation · What is the PSTN? (combined with ms-learn-teams-contact-center Connect tab Note)
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-pstn-transfer-inference. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-pstn-transfer-inference
BibTeX
@misc{warmtransfer-claim-teams-with-genesys-cloud-pstn-transfer-inference,
title = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-pstn-transfer-inference},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-pstn-transfer-inference},
note = {Source note teams-with-genesys-cloud-pstn-transfer-inference, checked 2026-09-25}
}