Source note · Microsoft Teams with Genesys Cloud CX
Direct Routing requires users to be in Teams Only mode for incoming calls to land in the Teams client.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone Direct Routing
- Subsystem
- user enablement
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Enable users for Direct Routing — Microsoft · tier 2 current vendor documentation · Assign Teams Only mode to users
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-ms-teams-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-ms-teams-only
BibTeX
@misc{warmtransfer-claim-teams-with-genesys-cloud-ms-teams-only,
title = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-ms-teams-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-ms-teams-only},
note = {Source note teams-with-genesys-cloud-ms-teams-only, checked 2026-09-25}
}