Source note · Microsoft Teams with Genesys Cloud CX

A Direct Routing SBC FQDN must be in a domain registered in the tenant (not *.onmicrosoft.com), and the tenant needs a user in that domain with an E3 or E5 licence.

Checked 2026-09-25

Vendor: Microsoft
Product: Microsoft Teams Phone Direct Routing
Subsystem: SBC pairing
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-25
Checked: 2026-09-25

Sources

Connect your Session Border Controller (SBC) to Direct Routing — Microsoft · tier 2 current vendor documentation · Use PowerShell > Connect the SBC to the tenant > Considerations

Cite this note

APA

WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-ms-sbc-fqdn-domain. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-ms-sbc-fqdn-domain

BibTeX

@misc{warmtransfer-claim-teams-with-genesys-cloud-ms-sbc-fqdn-domain,
  title  = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-ms-sbc-fqdn-domain},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-ms-sbc-fqdn-domain},
  note   = {Source note teams-with-genesys-cloud-ms-sbc-fqdn-domain, checked 2026-09-25}
}

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