Source note · Microsoft Teams with Genesys Cloud CX
Routing is built with Set-CsOnlinePstnUsage, New-CsOnlineVoiceRoute (NumberPattern, OnlinePstnGatewayList, OnlinePstnUsages) and New-CsOnlineVoiceRoutingPolicy, assigned with Grant-CsOnlineVoiceRoutingPolicy, and checked with Get-CsOnlineUser ... | select OnlineVoiceRoutingPolicy.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone Direct Routing
- Subsystem
- voice routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure call routing for Direct Routing — Microsoft · tier 2 current vendor documentation · Example 1: Configuration steps > Using PowerShell
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-ms-routing-cmdlets. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-ms-routing-cmdlets
BibTeX
@misc{warmtransfer-claim-teams-with-genesys-cloud-ms-routing-cmdlets,
title = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-ms-routing-cmdlets},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-ms-routing-cmdlets},
note = {Source note teams-with-genesys-cloud-ms-routing-cmdlets, checked 2026-09-25}
}