Source note · Microsoft Teams with Genesys Cloud CX
Teams Phone offers four PSTN connectivity options (Calling Plan, Operator Connect, Teams Phone Mobile, Direct Routing), which can be combined in one tenant; a user needs a Teams Phone licence plus a PSTN solution to make and receive PSTN calls.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- PSTN connectivity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- PSTN connectivity options — Microsoft (Microsoft Learn) · tier 2 current vendor documentation · PSTN connectivity options; Use more than one PSTN connectivity type; What is the PSTN?
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-ms-pstn-options. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-ms-pstn-options
BibTeX
@misc{warmtransfer-claim-teams-with-genesys-cloud-ms-pstn-options,
title = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-ms-pstn-options},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-ms-pstn-options},
note = {Source note teams-with-genesys-cloud-ms-pstn-options, checked 2026-09-25}
}