Source note · Microsoft Teams with Genesys Cloud CX
Microsoft defines the Connect contact center integration model as using Microsoft-certified SBCs and Direct Routing to connect a contact center solution to Teams Phone infrastructure, with transfers and group calls to Teams among its focus areas.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- contact center integration models
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Teams Contact Center - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Connect integration model tab
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-ms-connect-model-def. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-ms-connect-model-def
BibTeX
@misc{warmtransfer-claim-teams-with-genesys-cloud-ms-connect-model-def,
title = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-ms-connect-model-def},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-ms-connect-model-def},
note = {Source note teams-with-genesys-cloud-ms-connect-model-def, checked 2026-09-25}
}