Source note · Microsoft Teams with Amazon Connect
Teams initiates Direct Routing transfers by SIP REFER first, then INVITE with Replaces, then an internal method invisible to the SBC if neither is supported.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone Direct Routing
- Subsystem
- call transfer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Issues with call transfers - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Call transfer methods, numbered list
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-xi-method-preference. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-xi-method-preference
BibTeX
@misc{warmtransfer-claim-teams-with-amazon-connect-xi-method-preference,
title = {Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-xi-method-preference},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-xi-method-preference},
note = {Source note teams-with-amazon-connect-xi-method-preference, checked 2026-09-25}
}