Source note · Microsoft Teams with Amazon Connect
On a Teams REFER the SBC must send the new INVITE back to the Microsoft SIP proxy, with the Request-URI set to the Refer-To string and the Referred-By header copied unchanged, even when the target is an external PSTN number.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone Direct Routing
- Subsystem
- call transfer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Issues with call transfers - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Call transfer methods, second numbered list, items 2 to 5
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-xi-invite-back-to-proxy. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-xi-invite-back-to-proxy
BibTeX
@misc{warmtransfer-claim-teams-with-amazon-connect-xi-invite-back-to-proxy,
title = {Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-xi-invite-back-to-proxy},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-xi-invite-back-to-proxy},
note = {Source note teams-with-amazon-connect-xi-invite-back-to-proxy, checked 2026-09-25}
}