Source note · Microsoft Teams with Amazon Connect
Since a June 2026 change (Message Center MC1296872), Microsoft ends a blind-transferred Direct Routing call as soon as the SBC accepts the REFER, without waiting for the transfer result.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone Direct Routing
- Subsystem
- call transfer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- June 2026 onward
- Checked
- 2026-09-25
Sources
- Issues with call transfers - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Calls drop before the transfer is completed, final paragraph
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-xi-blind-june-2026. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-xi-blind-june-2026
BibTeX
@misc{warmtransfer-claim-teams-with-amazon-connect-xi-blind-june-2026,
title = {Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-xi-blind-june-2026},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-xi-blind-june-2026},
note = {Source note teams-with-amazon-connect-xi-blind-june-2026, checked 2026-09-25}
}