Source note · Microsoft Teams with Amazon Connect
When an incoming PSTN call is forwarded or transferred and the ingress SBC is also a possible egress SBC, Direct Routing ignores route priority and tries the ingress SBC first.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone Direct Routing
- Subsystem
- voice routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure call routing for Direct Routing — Microsoft · tier 2 current vendor documentation · Example 1: Voice routing with one PSTN usage, Note after the summary table
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-vr-ingress-sbc-priority. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-vr-ingress-sbc-priority
BibTeX
@misc{warmtransfer-claim-teams-with-amazon-connect-vr-ingress-sbc-priority,
title = {Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-vr-ingress-sbc-priority},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-vr-ingress-sbc-priority},
note = {Source note teams-with-amazon-connect-vr-ingress-sbc-priority, checked 2026-09-25}
}