Source note · Microsoft Teams with Amazon Connect
When users share a base number with unique extensions, the INVITE to Direct Routing must carry the full number with ;ext= for the user lookup to succeed.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone Direct Routing
- Subsystem
- user enablement
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Enable users for Direct Routing — Microsoft · tier 2 current vendor documentation · Configure the phone number and enable enterprise voice > Use PowerShell, final paragraph
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-users-ext-lookup. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-users-ext-lookup
BibTeX
@misc{warmtransfer-claim-teams-with-amazon-connect-users-ext-lookup,
title = {Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-users-ext-lookup},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-users-ext-lookup},
note = {Source note teams-with-amazon-connect-users-ext-lookup, checked 2026-09-25}
}