Source note · Microsoft Teams with Amazon Connect
When the Transfer to phone number block is used without a custom caller ID, the contact's own caller ID is presented to the external party.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Flow block in Connect Customer: Transfer to phone number — Amazon Web Services · tier 2 current vendor documentation · Properties > Caller ID name, Note (final paragraph)
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-tpn-caller-id-passthrough. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-tpn-caller-id-passthrough
BibTeX
@misc{warmtransfer-claim-teams-with-amazon-connect-tpn-caller-id-passthrough,
title = {Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-tpn-caller-id-passthrough},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-tpn-caller-id-passthrough},
note = {Source note teams-with-amazon-connect-tpn-caller-id-passthrough, checked 2026-09-25}
}