Source note · Microsoft Teams with Amazon Connect
An SBC can be paired with Direct Routing only if the domain portion of its FQDN is registered in the tenant; *.onmicrosoft.com is not supported, and a user with that domain holding an E3 or E5 license must exist.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone Direct Routing
- Subsystem
- SBC pairing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Connect your Session Border Controller (SBC) to Direct Routing — Microsoft · tier 2 current vendor documentation · Use PowerShell > Connect the SBC to the tenant > Considerations, second bullet
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-sbc-fqdn-domain. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-sbc-fqdn-domain
BibTeX
@misc{warmtransfer-claim-teams-with-amazon-connect-sbc-fqdn-domain,
title = {Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-sbc-fqdn-domain},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-sbc-fqdn-domain},
note = {Source note teams-with-amazon-connect-sbc-fqdn-domain, checked 2026-09-25}
}