Source note · Microsoft Teams with Amazon Connect
An agent-initiated transfer to a Teams user over the external voice transfer connector can be built as a queue quick connect whose Transfer to Queue flow contains the connector-targeted Transfer to phone number block, because phone number quick connects cannot carry a flow.
inferred · Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- external voice transfer
- Deployment
- multi-tenant
- Region
- supported regions only
- Release range
- current as of 2026-09-25
- Status
- inferred
- Checked
- 2026-09-25
Sources
- Flow block in Connect Customer: Transfer to phone number — Amazon Web Services · tier 2 current vendor documentation · Flow types (Transfer to Queue flow listed); combined with quick-connects More examples > Queue quick connects and external-voice-transfer flow block section
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-evt-agent-via-queue-qc. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-evt-agent-via-queue-qc
BibTeX
@misc{warmtransfer-claim-teams-with-amazon-connect-evt-agent-via-queue-qc,
title = {Microsoft Teams with Amazon Connect: source note teams-with-amazon-connect-evt-agent-via-queue-qc},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-amazon-connect-evt-agent-via-queue-qc},
note = {Source note teams-with-amazon-connect-evt-agent-via-queue-qc, checked 2026-09-25}
}