Calling policy InboundPstnCallRoutingTreatment set to Voicemail sends inbound PSTN calls straight to voicemail without presenting them, overrides other forwarding settings, and disconnects the call if voicemail is not enabled.
Checked 2026-10-02
If the called user does not have voicemail enabled the call will be disconnected.
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- Teams calling policy
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set-CsTeamsCallingPolicy (MicrosoftTeams) — Microsoft · tier 2 current vendor documentation · Parameters > -InboundPstnCallRoutingTreatment
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Teams Phone voicemail that is not reached or not delivered: source note teams-voicemail-troubleshooting-inbound-pstn-to-voicemail. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-voicemail-troubleshooting-inbound-pstn-to-voicemail
BibTeX
@misc{warmtransfer-claim-teams-voicemail-troubleshooting-inbound-pstn-to-voicemail,
title = {Troubleshooting Teams Phone voicemail that is not reached or not delivered: source note teams-voicemail-troubleshooting-inbound-pstn-to-voicemail},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-voicemail-troubleshooting-inbound-pstn-to-voicemail},
note = {Source note teams-voicemail-troubleshooting-inbound-pstn-to-voicemail, checked 2026-10-02}
}