If voicemails reach Outlook but not Teams, Exchange Client Access Rules or EWS access policies that block access can prevent Teams from retrieving them.
Checked 2026-10-02
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- Voicemail retrieval
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Voicemail Messages Aren't Delivered in Teams or Skype for Business Client — Microsoft · tier 2 current vendor documentation · Resolution For Symptom 2 > Exchange Client Access Rules; Exchange Web Access Rules
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Teams Phone voicemail that is not reached or not delivered: source note teams-voicemail-troubleshooting-client-access-ews-rules. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-voicemail-troubleshooting-client-access-ews-rules
BibTeX
@misc{warmtransfer-claim-teams-voicemail-troubleshooting-client-access-ews-rules,
title = {Troubleshooting Teams Phone voicemail that is not reached or not delivered: source note teams-voicemail-troubleshooting-client-access-ews-rules},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-voicemail-troubleshooting-client-access-ews-rules},
note = {Source note teams-voicemail-troubleshooting-client-access-ews-rules, checked 2026-10-02}
}