Source note · Teams voice routing policies and dial plans
PSTN usages in a voice routing policy are evaluated in order. Once a match is found in one usage, later usages are never evaluated, so usage order in the policy is critical.
Checked 2026-09-24
The usages are applied in order, and if a match is found in the first usage, then other usages are never evaluated.
- Vendor
- Microsoft
- Product
- Teams Phone Direct Routing
- Subsystem
- pstn-usage
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Configure call routing for Direct Routing — Microsoft · tier 2 current vendor documentation · section 'Example 2: Voice routing with multiple PSTN usages', Note after summary table, first bullet
Cite this note
APA
WarmTransfer. (2026, September 24). Teams voice routing policies and dial plans: source note teams-voice-routing-usage-order-first-match. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-voice-routing-usage-order-first-match
BibTeX
@misc{warmtransfer-claim-teams-voice-routing-usage-order-first-match,
title = {Teams voice routing policies and dial plans: source note teams-voice-routing-usage-order-first-match},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-voice-routing-usage-order-first-match},
note = {Source note teams-voice-routing-usage-order-first-match, checked 2026-09-24}
}