Source note · Setting up Teams voice routing policies and dial plans
The order of PSTN usages in a voice routing policy is critical: usages are evaluated in order and, once a match is found in one usage, later usages are never evaluated, so a catch-all usage such as International must be placed after more specific usages.
Checked 2026-09-30
The usages are applied in order, and if a match is found in the first usage, then other usages are never evaluated.
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- voice-routing-policy
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure call routing for Direct Routing — Microsoft · tier 2 current vendor documentation · Example 2, Note below the No Restrictions table (first bullet)
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Teams voice routing policies and dial plans: source note teams-voice-routing-setup-usage-order-critical. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-voice-routing-setup-usage-order-critical
BibTeX
@misc{warmtransfer-claim-teams-voice-routing-setup-usage-order-critical,
title = {Setting up Teams voice routing policies and dial plans: source note teams-voice-routing-setup-usage-order-critical},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-voice-routing-setup-usage-order-critical},
note = {Source note teams-voice-routing-setup-usage-order-critical, checked 2026-09-30}
}