Source note · Setting up Teams voice routing policies and dial plans

Direct Routing requires users to be in Teams Only mode (the UpgradeToTeams instance of TeamsUpgradePolicy) so that incoming calls land in the Teams client.

Checked 2026-09-30

Vendor: Microsoft
Product: Microsoft Teams Phone
Subsystem: user-enablement
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-30
Checked: 2026-09-30

Sources

Enable users for Direct Routing — Microsoft · tier 2 current vendor documentation · Assign Teams Only mode to users to ensure calls land in Microsoft Teams

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up Teams voice routing policies and dial plans: source note teams-voice-routing-setup-teams-only-required. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-voice-routing-setup-teams-only-required

BibTeX

@misc{warmtransfer-claim-teams-voice-routing-setup-teams-only-required,
  title  = {Setting up Teams voice routing policies and dial plans: source note teams-voice-routing-setup-teams-only-required},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-voice-routing-setup-teams-only-required},
  note   = {Source note teams-voice-routing-setup-teams-only-required, checked 2026-09-30}
}

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