Source note · Setting up Teams voice routing policies and dial plans

Microsoft 365 admins can run a Direct Routing self-diagnostic from the Microsoft 365 admin center to verify a user is correctly configured for Direct Routing; it is not available for Microsoft 365 Government, Microsoft 365 operated by 21Vianet or Microsoft 365 Germany.

Checked 2026-09-30

Vendor: Microsoft
Product: Microsoft Teams Phone
Subsystem: diagnostics
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-30
Checked: 2026-09-30

Sources

Configure call routing for Direct Routing — Microsoft · tier 2 current vendor documentation · Run a Self-diagnostics tool

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up Teams voice routing policies and dial plans: source note teams-voice-routing-setup-self-diagnostic. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-voice-routing-setup-self-diagnostic

BibTeX

@misc{warmtransfer-claim-teams-voice-routing-setup-self-diagnostic,
  title  = {Setting up Teams voice routing policies and dial plans: source note teams-voice-routing-setup-self-diagnostic},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-voice-routing-setup-self-diagnostic},
  note   = {Source note teams-voice-routing-setup-self-diagnostic, checked 2026-09-30}
}

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