Source note · Setting up Teams voice routing policies and dial plans

Inbound calls reach a Teams user or resource account by Reverse Number Lookup on an exactly matching assigned number; for Direct Routing the number value can be 3 to 38 digits, and if an extension is assigned the inbound dialed number must include it, otherwise the call fails or follows unassigned number routing.

Checked 2026-09-30

Vendor: Microsoft
Product: Microsoft Teams Phone
Subsystem: inbound-routing
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-30
Checked: 2026-09-30

Sources

Microsoft Teams Dial plans for phone call routing — Microsoft · tier 2 current vendor documentation · Number lookup for inbound calls

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up Teams voice routing policies and dial plans: source note teams-voice-routing-setup-rnl-exact-match. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-voice-routing-setup-rnl-exact-match

BibTeX

@misc{warmtransfer-claim-teams-voice-routing-setup-rnl-exact-match,
  title  = {Setting up Teams voice routing policies and dial plans: source note teams-voice-routing-setup-rnl-exact-match},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-voice-routing-setup-rnl-exact-match},
  note   = {Source note teams-voice-routing-setup-rnl-exact-match, checked 2026-09-30}
}

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