Source note · Setting up Teams voice routing policies and dial plans

For a user who has Teams Phone but no Calling Plan, a dialed number that matches no number pattern in the user's voice routing policy is dropped; for a user who also has a Calling Plan, the Calling Plan applies automatically as the last route.

Checked 2026-09-30

Vendor: Microsoft
Product: Microsoft Teams Phone
Subsystem: voice-routing-policy
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-30
Checked: 2026-09-30

Sources

Configure call routing for Direct Routing — Microsoft · tier 2 current vendor documentation · Example 1, Note after the diagram and paragraph after the third-route diagram

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up Teams voice routing policies and dial plans: source note teams-voice-routing-setup-no-match-drop. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-voice-routing-setup-no-match-drop

BibTeX

@misc{warmtransfer-claim-teams-voice-routing-setup-no-match-drop,
  title  = {Setting up Teams voice routing policies and dial plans: source note teams-voice-routing-setup-no-match-drop},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-voice-routing-setup-no-match-drop},
  note   = {Source note teams-voice-routing-setup-no-match-drop, checked 2026-09-30}
}

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