Source note · Setting up Teams voice routing policies and dial plans

When an inbound PSTN call is forwarded or transferred and its ingress SBC is also listed as a potential egress SBC, that SBC's route priority is ignored and it is tried before other SBCs.

Checked 2026-09-30

Vendor: Microsoft
Product: Microsoft Teams Phone
Subsystem: voice-route
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-30
Checked: 2026-09-30

Sources

Configure call routing for Direct Routing — Microsoft · tier 2 current vendor documentation · Example 1, Note below the three-route summary table

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up Teams voice routing policies and dial plans: source note teams-voice-routing-setup-ingress-sbc-preferred. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-voice-routing-setup-ingress-sbc-preferred

BibTeX

@misc{warmtransfer-claim-teams-voice-routing-setup-ingress-sbc-preferred,
  title  = {Setting up Teams voice routing policies and dial plans: source note teams-voice-routing-setup-ingress-sbc-preferred},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-voice-routing-setup-ingress-sbc-preferred},
  note   = {Source note teams-voice-routing-setup-ingress-sbc-preferred, checked 2026-09-30}
}

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