Source note · Setting up Teams voice routing policies and dial plans
Microsoft cautions that configuring the global (Org-wide default) online voice routing policy makes every voice-enabled user inherit it, which might inadvertently route PSTN calls from Calling Plan and Operator Connect users to a Direct Routing trunk; to avoid this, create a custom policy and assign it to individual voice-enabled users.
Checked 2026-09-30
If you don't want all users to use the global online voice routing policy, configure a custom online voice routing policy and assign it to individual voice-enabled users.
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- voice-routing-policy
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure call routing for Direct Routing — Microsoft · tier 2 current vendor documentation · Voice routing policy considerations, Caution item 1
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Teams voice routing policies and dial plans: source note teams-voice-routing-setup-global-policy-caution. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-voice-routing-setup-global-policy-caution
BibTeX
@misc{warmtransfer-claim-teams-voice-routing-setup-global-policy-caution,
title = {Setting up Teams voice routing policies and dial plans: source note teams-voice-routing-setup-global-policy-caution},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-voice-routing-setup-global-policy-caution},
note = {Source note teams-voice-routing-setup-global-policy-caution, checked 2026-09-30}
}