Source note · Setting up Teams voice routing policies and dial plans

For Direct Routing, the substituted caller ID number and calling party name are sent in the SIP From header, and if the SBC's online PSTN gateway is configured with -ForwardPai $true the P-Asserted-Identity header carries the real calling user.

Checked 2026-09-30

Vendor: Microsoft
Product: Microsoft Teams Phone
Subsystem: caller-id-policy
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-30
Checked: 2026-09-30

Sources

Manage caller ID for users - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Outbound caller ID behavior, paragraph beginning 'For Direct Routing'

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up Teams voice routing policies and dial plans: source note teams-voice-routing-setup-dr-from-pai. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-voice-routing-setup-dr-from-pai

BibTeX

@misc{warmtransfer-claim-teams-voice-routing-setup-dr-from-pai,
  title  = {Setting up Teams voice routing policies and dial plans: source note teams-voice-routing-setup-dr-from-pai},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-voice-routing-setup-dr-from-pai},
  note   = {Source note teams-voice-routing-setup-dr-from-pai, checked 2026-09-30}
}

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