Source note · Setting up Teams voice routing policies and dial plans
A second voice route with the same number pattern and a lower priority (higher priority number) acts as a backup: it is tried only when none of the SBCs in the higher-priority route are available, and if no SBC in any matching route is available the call is dropped.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- voice-route
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure call routing for Direct Routing — Microsoft · tier 2 current vendor documentation · Example 1, Call Flow 2 description and summary table (Redmond 1 / Redmond 2)
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Teams voice routing policies and dial plans: source note teams-voice-routing-setup-backup-route. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-voice-routing-setup-backup-route
BibTeX
@misc{warmtransfer-claim-teams-voice-routing-setup-backup-route,
title = {Setting up Teams voice routing policies and dial plans: source note teams-voice-routing-setup-backup-route},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-voice-routing-setup-backup-route},
note = {Source note teams-voice-routing-setup-backup-route, checked 2026-09-30}
}