Source note · Teams voice routing policies and dial plans
If the dialed number matches no admin-created voice route pattern, a Teams Phone user without a Calling Plan has the call dropped. A user who also holds a Microsoft Calling Plan license is routed through Calling Plan, which applies automatically as the last route.
Checked 2026-09-24
The Microsoft Calling Plan applies automatically as the last route to all users with the Microsoft Calling Plan license and does not require additional call routing configuration.
- Vendor
- Microsoft
- Product
- Teams Phone Direct Routing
- Subsystem
- voice-routes
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Configure call routing for Direct Routing — Microsoft · tier 2 current vendor documentation · section 'Example 1: Voice routing with one PSTN usage', Note after the first diagram and paragraph after the second diagram
Cite this note
APA
WarmTransfer. (2026, September 24). Teams voice routing policies and dial plans: source note teams-voice-routing-no-match-dropped-or-calling-plan. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-voice-routing-no-match-dropped-or-calling-plan
BibTeX
@misc{warmtransfer-claim-teams-voice-routing-no-match-dropped-or-calling-plan,
title = {Teams voice routing policies and dial plans: source note teams-voice-routing-no-match-dropped-or-calling-plan},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-voice-routing-no-match-dropped-or-calling-plan},
note = {Source note teams-voice-routing-no-match-dropped-or-calling-plan, checked 2026-09-24}
}